The Integrated Customer Service Team’s mission is to provide an excellent UK and British Council brand experience and build a long-term relationship as a result. The team accomplish this by utilising customer service and sales skills to implement the Service Level Agreement (SLA). The Integrated Customer Services team in Rome support all departments and their products with the majority of enquiries relating to English language courses and examinations. The provision of excellent customer service is considered to be an essential area for continued business growth.

Details

Reference number Temp CSA Rome
Location Roma
Salary From € 27,600 to € 35,100 gross per year (prorata to the part time percentage), depending from relevant previous experience and years spent in similar level posts
Annual leave 30 days
Closing date Lunedì 21 aprile 2014

How to apply

Complete the enclosed application form and send via e-mail, quoting reference “Temp CSA Rome”, to sonia.fiorelli@britishcouncil.it by 12.00 CET on Monday 21 April 2014.

Applications by e-mail are acceptable and there is no need to send a signed hard copy. Applications received after this date will not be accepted.

In support of your application, please provide evidence that you meet the following:

  • Behaviours (see the pdf document)
  • Generic skills (see the Generic Skills List)
  • Knowledge and experience
  • Any specialist qualifications stated in the person specification.

Before completing the application form you must read the enclosed guidance on completing the application form.

Please do not attach a CV (or any other document) unless it has been requested as part of the recruitment process; they will not be used to make selection decisions.

This is to ensure that all candidates are treated consistently.

Selection

  • Candidates who appear, from the information available, to have the qualifications, behavioural competencies, skills, knowledge and experience that best match the stated requirements for the job will be invited for interview.
  • We guarantee an interview to disabled candidates who meet the essential criteria, subject to their reaching the required standard in the application.
  • If five or more candidates meet all the essential criteria at the shortlisting stage, then desirable criteria may also be used.
  • At interview candidates will be interviewed against both the essential and desirable criteria.
  • When making the final selection decision if it is not possible to select a candidate using essential criteria only then desirable criteria will be used to make the final decision. The British Council is committed to a policy of equal opportunity.

We guarantee an interview to disabled candidates who meet the essential criteria subject to their reaching the required standard in the application form.
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