Head of Customer Service, Italy
The Head of Customer Service, Italy, will lead the team of Sales and Customer Services, and manage the Contact Centre across the country, demonstrating the values, behaviours and knowledge required by Customer Service professionals to ensure the quality and efficiency in service delivered to internal and external clients.
Details
| Location | Rome |
|---|---|
| Duration | Indefinite |
| Working hours | Full Time 35 hours per week |
| Closing date | Mercoledì 05 giugno 2019 |
Role overview
The post holder will have:
- Pre-existing right to work in Italy;
- Degree; English at level C1, Italian at level C2;
- Minimum of 5 Years’ Experience of people management in Customer Service;
- Contact Centre previous experience;
- Good Finance and Resources Management skills;
- Communication skills;
- Able to use a range of non-standard and creative approaches to work;
- Excellent IT skills.
How to apply
If you meet all requirements as outlined above, please apply here
Closing date for applications: 23:59 UK time on 05 June 2019, we do not accept CV
Interviews: week of 10 June
Starting date: asap after the interview
The British Council is committed to a policy of equal opportunities and is keen to reflect diversity at every level of the organisation. We welcome applications from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria
The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks, including criminal records checks.