If the candidate’s request is approved, the British Council will process the refund within 8 weeks.
Candidates who applied through an institution should contact the department in charge of the organisation of the test.
Candidates who are registered for an IELTS test and for whom an IELTS test confirmation has been issued can choose to cancel their registration through the Test Taker Portal, no less than 5 weeks prior to the test date.
You will receive a refund of the fee, minus an administrative fee of 25% of the test fee.
* Within the 5-week period prior to the test, candidates who are registered can only be refunded under the following circumstances:
- certified illness
- loss or bereavement – death of a close family member
- hardship/trauma – victim of crime, victim of a traffic accident
In these cases, candidates must send the request through the Test Taker Portal, no later than 5 working days after the test date. Acceptable documents include a medical certificate from a qualified medical practitioner, a death certificate, or a police report.
Notwithstanding the right of withdrawal D.Lgs. n. 21/2014 (Direttiva Europea 2011/83/UE), you may apply for a refund if you are unable to attend your entire Cambridge Assessment English Exam session (all papers) for medical reasons only. If this is the case, you must provide a medical certificate from a public hospital and completed the form below. The request form and supporting documents must be submitted to the British Council within two weeks of the date of the written exams set out in your Exam Confirmation. All approved requests for refunds are processed after the examination results for the relevant Cambridge Exam session have been published and you will receive a refund of 50% of the fee paid. Fees cannot be transferred to a later Cambridge Exam session or to another type of examination instead of being refunded.
You may cancel your Test Registration for Paper Based Exams only with no charge at any time prior to the closure of the relevant registration period for your Cambridge Exam session by notifying the British Council via email to the Exams Office.