Due to the current emergency situation, some payment delays may occur.
We apologize for the inconvenience and thank you for your understanding and patience in advance. 


Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.

Please visit our Take IELTS site for the IELTS Online cancellation policy.

Cancelling your IELTS test

If you cancel your IELTS test up to five weeks before the test date, you will receive a refund minus an administration fee of 25% of the test fee.

Please note that refunds can take four to six weeks to process.

No refunds will be allowed for IELTS within five weeks of the test date. Exemptions from this policy are:

  • serious illness or medical incident (such as hospital admission or a major injury)
  • bereavement - loss of a close family member
  • hardship or trauma (such as being a victim of crime or involved in a traffic accident)
  • military service.

To cancel your IELTS (Academic and General Training) test, please log in to the Test Taker Portal and submit a cancellation request, along with an upload of supporting documentation/evidence.

If a medical certificate confirming illness on the date of the test is provided within five working days of the test date, together with the submitted cancellation request on the Test Taker Portal, the fee is refundable, minus an administration fee of 25% of the test fee.

Only original medical certificates in local language or English are accepted. 

If we have not received your submitted cancellation request along with an upload of supporting documentation/evidence on the Test Taker Portal by the fifth working day after the test, you will be marked as absent and forfeit all claims.

Please note that we do not accept sick notes issued by family members.

Copies sent by fax or email are not accepted.

Requesting a test day transfer

If you need to change the date of your test from the date you originally booked, you can request a test day transfer up to 14 days before the test date.

Up to 14 days before the date of the test, transfer is possible, with a fee of €40, to a new date or venue among the available ones and within the calendar year (1 January - 31 December).

To ask for a transfer, please contact your test centre by phone. Depending on where you choose to take your test, your registration will be handled by the Milan or Rome office. The fee will have to be paid by phone, via credit card.

Administration Centre     
T +39 06 94800751
(unique number)                                     
Test Locations                                                                                                                          
Milan Milan, Bergamo, Bologna, Brescia, Florence, Genoa, Modena, Padua, Piacenza, Parma, Reggio Emilia, Turin, Trento, Treviso, Trieste, Udine, Varese, Venice, Verona
Rome Rome, Ancona, Bari, Cagliari, Cassino, Catania, Catanzaro, Cosenza, Foggia, Lecce, Matera, Messina, Palermo, Naples, Perugia, Pescara, Pisa, Rimini, Reggio Calabria, Sassari, Siena, Viterbo