Please note: This is the policy for IELTS (Academic and General Training). You can find the IELTS for UKVI cancellation and refund policy here.
Please visit our Take IELTS site for the IELTS Online cancellation policy.
Cancelling your IELTS test
If you cancel your IELTS test up to five weeks before the test date, you will receive a refund minus an administration fee of 25% of the test fee. Please note that refunds can take four to six weeks to process.
No refunds will be allowed for IELTS within five weeks of the test date.
To cancel your IELTS (Academic and General Training) test, please log in to the Test Taker Portal and submit a cancellation request, along with an upload of supporting documentation/evidence.
If a medical certificate confirming illness on the date of the test is provided within two calendar days of the test date, together with the submitted cancellation request on the Test Taker Portal, the fee is refundable, minus an administration fee of 25% of the test fee.
Only original medical certificates in Italian or English are accepted.
If we have not received your submitted cancellation request along with an upload of supporting documentation/evidence on the Test Taker Portal by the second calendar day after the test, you will be marked as absent and forfeit all claims.
Please note that we do not accept sick notes issued by family members. Copies sent by fax or email are not accepted.
Requesting a test day transfer
- If you need to change the date of your test from the date you originally booked, you can request a test day transfer up to 14 days before the test date.
- Up to 14 days before the date of the test, a transfer is possible, with a fee equal to 25% of the test fee, to a new date or venue among the available ones and within the calendar year (1 January–31 December).
- You can only transfer the same booking once.
To ask for a transfer, please contact your testing point by phone: +39 06 94800751. The fee will have to be paid by credit or debit card online through the Test Taker Portal.
Exceptional circumstances and special consideration
On rare occasions, there may be instances where you are unable to attend your test or are disadvantaged on the test day owing to illness, injury or another exceptional event outside your control and you no longer qualify for a standard cancellation, refund or transfer close to the test date. In these cases, including instances such as bereavement, civil unrest or domestic crisis, you may make an application to your test centre for special consideration due to exceptional circumstances.
Under certain circumstances outside of test centre control, we may have to cancel your test and transfer it to a future date. These circumstances include, but may not be limited to, extreme weather conditions, natural disaster, civil unrest, industrial action, global pandemic or for reasons of force majeure.
In these circumstances, your test centre will provide you with as much notice as possible and give you the choice of either a full refund, or a transfer to a future test date – whichever you prefer.
If your test is cancelled or postponed due to other circumstances such as technical failure, venue or environmental factors, your test centre will provide you with as much notice as possible and give you the choice of a refund or a transfer to a future test.