How to apply

To apply for a cancellation or a refund, you need to complete and submit the online refund form available at the bottom of this page.

A cancellation and refund of the examination fee is possible under the following conditions:

  • If a refund request is submitted within 14 calendar days after the date of confirmation of payment, you will receive a reimbursement of the test fee and no administration costs will be deducted.
  • If a refund request is submitted more than 14 days after the registration date, but no later than 7 days before the date of the Test, you will receive a reimbursement of your test fee minus administration fee of 25% of the fee.
  • If you cancel your Aptis ESOL test registration outside the 14-days cancellation period but within 7 days to the test date, no refund will be issued, except in case of certified illness or compassionate reasons.
  • If a refund request is submitted for certified illness or compassionate reasons (injury, adversity - e.g., theft or traffic accident - loss of family member up to second degree), you can submit a request up to 4 weeks after the test date. You will receive a reimbursement of your test fee minus an administration fee of of 25% of the fee. You must attach to your request written evidence (see Documentation section below).
  • If you have booked your test through a Preparation Centre or Agent, the request for cancellation should be made by the said Centre. The British Council will process the cancellation request and, if applicable, a refund to the Preparation Centre. 

Documents you will need for your application:

To cancel your test date, please complete the Refund Request Form available at the end of the page. Please note that requests via e-mail or any other means of communication will not be processed.

As part of the process, you will be prompted to upload relevant supporting evidence:

  • Copy of the Confirmation of Payment email received after you completed your booking.
  • Bank transfer slip (in case you completed your payment offline).

If applicable, written evidence justifying your absence on the test day:

  • Official medical certificate signed and stamped by a registered practitioner. If your request is based on Covid-19 grounds, and in the absence of an official certificate,  we may accept evidence in other formats, such as email or screenshot.
  • Police report, death certificate, and other official statements.

The British Council will make the repayment using the same means of payment you used for the initial transaction.