Covid-19 English courses FAQs
When will suspended courses resume?
Until it is safe to resume face-to-face classes we will teach you via online virtual classrooms. All students will receive emails with information on how virtual classes work, when lessons begin and how to use the online platform.
What are you offering students while face-to-face classes are suspended?
We are offering all students the option to continue learning through online virtual classrooms. We will do our best to ensure your course lessons take place at the same times, with the same teacher and classmates.
How do virtual classrooms work?
Virtual classes will be conducted via Zoom (a web-conferencing tool). Zoom will allow you to practise your speaking and writing with your teacher and classmates in real time and do pair and group work, just as you would in a face-to-face lesson.
We will provide instructions on how to download Zoom via email instructions before your first lesson.
These virtual classrooms include live lessons with the teacher and self-study activities to be completed online before and after each live lesson.
We will be providing details on the secure, online learning platform via email to keep children safe while they are online.
Can I transfer my registration (or my child's registration) to a future class?
Yes, you can reschedule if virtual classrooms are not a suitable alternative to your face-to-face course. If you would like to reschedule, please contact us via email.
We strongly recommend you (or your child) continue learning through our virtual classrooms to reduce disruption to their learning experience. Virtual lessons are proven way of learning a new language.
When will course re-registration open?
We do not have any dates for re-registration at present due to the changing circumstances around Covid-19.
As an alternative, we do have online and virtual classes available for students for all ages.
How can I contact Customer Service?
While our offices are closed, our customer services teams will support you via email. We are working hard to respond to every email, but the situation is extraordinary, and some delays may occur. Please accept our apologies in advance. We thank you for your understanding and cooperation.