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The British Council takes the care and wellbeing of children very seriously.  

We believe that every child should be looked after properly and kept safe, and while children can play an important part in looking after themselves, it is adults’ responsibility to make sure children are safe.

If you feel that you have not been treated properly or are unhappy, upset or concerned about anything, please let us know.  This can be if you are unhappy because of the way that an adult or another child has behaved.  Or perhaps someone has said something to you on the internet of you have seen something that makes you uncomfortable. You can also let us know if you think another child may be in trouble or you are worried about them.

We know that it can be difficult to speak out and tell someone what is happening, but we can’t help if we don’t know!

If you tell us something, we will try to work out with you the best way to solve the problem.  Normally we will keep things private, and not tell anyone else, but sometimes it may be necessary for us to speak to someone so that we can find the best way to help.  If we do need to speak with someone else, we will always let you know first.

The best person to speak to might be a worker that you know well, such as your teacher.

If you prefer you can ask to speak to the Child Protection Focal Point [Name] who is based in the office in [Office Name]  He\She is there especially to make sure that children are protected.  You might find it easier to talk with Him/Her as sometimes it is easier to speak to someone about something private when you don’t know them.  You won’t be in any trouble for speaking out.  

If you want to speak to the Child Protection Focal Point, [your teacher or Customer Services etc.. ] can arrange for  them to contact you.