Due to the current emergency situation, some payment delays may occur.
We apologize for the inconvenience and thank you for your understanding and patience in advance.
We are able to refund your Cambridge English Qualifications examination fee only under the following conditions:
Notwithstanding the right of withdrawal D.Lgs. n. 21/2014 (Direttiva Europea 2011/83/UE), you may apply for a refund if you are unable to attend your entire Cambridge ESOL Exam session (all papers) for medical reasons only. If this is the case, you must provide a medical certificate from a public hospital, a copy of your Cambridge ESOL Exam timetable and a completed Request for Refund Form (below). Please, note that requests via e-mail or any other means of communication will NOT be processed.
The request form and supporting documents must be submitted to the British Council within two weeks of the date of the written exams set out in your ESOL Exam Confirmation. All approved requests for refunds are processed after the examination results for the relevant Cambridge ESOL Exam session have been published and you will receive a refund of 50% of the fee paid. Fees cannot be transferred to a later Cambridge ESOL Exam session or to another type of examination instead of being refunded.
You may cancel your Test Registration for Paper Based Exams only with no charge at any time prior to the closure of the relevant registration period for your Cambridge ESOL Exam session by filling in the form below. Please, note that requests via e-mail or any other means of communication will NOT be processed.